// experience

Experience

5+ years across banking, enterprise, and AI automation.

CV en Español CV in English

April 2026 – Present · Remote

IT Consultant & Business Analyst · AI Automation

DOCUEASE (United Kingdom) for LATO AI

Design automation solution architectures for a portfolio of recurring clients, documenting the workflows later built as process diagrams.
Train and run QA on AI voice and SMS agents, iterating prompts and validating conversation, transfer, and ticket-creation flows through to approval.
Conduct API research for client integrations and write technical scope documents and solution proposals.
Translate business requirements into development-ready functional documentation, coordinating with the developer and product lead.

AI AgentsElevenLabsn8nPrompt EngineeringQAAPIs

May 2024 – March 2026

Business Analyst · Cloud & Automation Projects

Freelance

Built end-to-end solutions (front-end, back-end, low-code automations, and cloud deployments on AWS, Vercel, and Supabase) for independent projects.
Defined functional and technical requirements using BPMN, UML, and user stories, supporting design reviews and UAT preparation.

AWSVercelSupabaseBPMNUMLLow-code

June 2022 – May 2024

Technical Lead · Development Analyst

Q-VISION TECHNOLOGIES — BANCO UNIÓN S.A.

Led the functional requirements for migrating the transactional portal payment gateway (from PayU to PSE Hosting ACH), covering 12 functional requirements across credit, card, insurance, and domestic and international remittance payments, approved at the Digital Channels Deputy Director level.
Designed the technical requirement to apify a SOAP service into REST, enabling Mastercard debit cards for card-not-present purchases, including component diagram, HSM-based encryption, and auditing, approved by the Architecture Committee.
Documented the automated banking certificate generation tool (debt, clearance, remittances), defining 9 functional modules with login, profile management, and data mapping from the data warehouse.
Coordinated with Architecture, Security, and Infrastructure to review integration flows and data models across core banking systems.

BankingBPMNRESTSOAPSQLArchitecture

March 2018 – June 2022

Web Content Analyst · QA & SEO

COLGATE-PALMOLIVE

Managed web updates and publishing for 60+ global brand sites (Palmolive, Protex, Suavitel, Ajax, and others) across multiple countries using Adobe Experience Manager (AEM).
Contributed to publishing-process automations that cut per-page publishing time from 3–4 minutes down to around 30 seconds.
Ran QA, accessibility, and SEO audits, producing clear technical and functional reports.
Documented content workflows and operational processes using BPMN, supporting consistency across global teams.

AEMSEOQAAccessibilityBPMN

January 2017 – June 2017

Web Designer (Internship)

COMFENALCO VALLE DELAGENTE

Updated content and improved the user experience of the corporate intranet.
Made HTML and CSS adjustments according to brand guidelines.
Supported Scrum ceremonies (dailies, sprint planning, and reviews).

HTMLCSSScrum

// skills

Technical skills

Business & Process Analysis

BPMNUMLRequirements gathering & documentationUser storiesAcceptance criteriaProcess mapping & modelingClient discovery

Automation & AI

Automation solution architectureAI voice & SMS agents (ElevenLabs)Prompt engineeringConversational-agent QALow-code workflows (n8n)AI-assisted prototyping